The mechanics are good, certified, so the quality of work is good. That being said, I’ve had too many issues with the service advisors misquoting the service that I was getting, and in one case leaving me careless over the weekend because they didn’t leave my car outside the garage to pickup after they closed and after I paid for my service over the phone. This might seem trivial but when it happened more then 70% of the time, going over past service records. I’ve been there before when Russell used to own the shop and I never had those problems so it is kind of problematic. I’m contemplating if I’ll go back or find another European auto shop or just go the dealer route since work and parts at the dealership are guaranteed for life. Services: Engine repair, Oil change, General repairs & maintenance, Check engine light diagnostic
Ernie, With a heavy heart, I am sorry about what happened with you getting you not being able to get your car picked up. We had left you messages during the day and made every attempt to reach you before we closed. We even stayed late on Saturday waiting for you but at a certain point, our staff needs you to communicate back with us. I would love an honor an opportunity in the future to continue to service your car and schedule a way that our after hours pickup works more convenient with your schedule and communication medium. Please note that no dealer will give a lifetime warranty on anything. We aim to pride ourselves on giving a 3 year parts and labor warranty anywhere in the United States which most shops and the dealer only cover at their own shops and it only lasts 12 months. Again, my apologies for the circumstance and will always continue to make sure we are honest, and upfront about the costs to fix your vehicle. Warmest Regards, Tony Perez Owner
- Euro Car Clinic